Customer Experience Training Specialist

Clopay Building Products is North America's largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team.
We have an excellent opportunity for a Customer Experience Training Specialist in our Troy, Ohio manufacturing facility.
In this position, the successful candidate will perform the following job responsibilities:
• Contribute to the Company mission of being the industry leader in customer experience through quality, commitment, courtesy and teamwork.

• Present learning material to Customer Experience Center representatives ranging from New Hire to Supervisory level.

• Create learning materials and activities based on the needs of the Customer Experience Center representatives and other targeted groups.

• Consult with internal customers to identify learning gaps and implement solutions.

• Continuously review and revise existing course material and other supporting documentation. Track learning activity and compile metrics. Manage small and medium size projects. Track and report on project milestones.

• Fill-in as required for other Customer Experience Learning team members as requested.

• A Bachelor's degree or Associate Degree plus three years of related experience in a business/manufacturing setting, or equivalent experience plus education is required.
• A minimum of two years of experience developing and delivering learning material.
• Demononstrable experience in the delivery of learning, especially instructor-led.
• Ability to plan, use and implement a wide variety of learning methods and technology, to support online and instructor-led training.
• Knowledge of evaluation methods to measure performance. LMS experience a plus.
• Internal applicants must have been in their current position for a minimum of 18 months or seek prior approval from their supervisor.
Our employees are rewarded with competitive compensation, comprehensive benefits including tuition reimbursement, paid holidays, sick and vacation time as well as a matching 401(k) savings plan.
Please visit our website at careers.clopay.com to learn more about our company. An Equal Opportunity Employer, providing a drug-free work environment.

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