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Commercial Information Assistance Project Coordinator

Clopay Building Products is North America's largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team. We have an excellent opportunity for a Commercial Information Assistance Project Coordinator in our Troy, Ohio manufacturing facility.


In this position, the successful candidate will perform the following job responsibilities:


€ Edit, analyze, interpret and service customer inquiries, correspondence, faxed orders and telephone calls varying broadly in nature and scope relative to major project quotes, blue prints, product applications and request for quotations and product information.


€ Delegate requests for information relative to technical or engineering application requirements.


€ Maintain references, price lists and files incidental to the procedure.


€ Coordinate and otherwise assist with the services of the Company's technical engineering staff to determine customer's needs.


€ Prepares a monthly MGMT summary of product quotes, by product, by region.


€ Position will be logged into the ACD system at all times and covers overflow calls from Technical Service to insure a minimum 94% call answer rate.


€ Maintain and distribute quote log to field sales team on a monthly basis.


€ Communicate with internal Clopay customers on quote pipeline by customer, region, and product type.


€ Thorough analysis of "lost" quotes, formulate strategies to improve our closure rate.


€ Other duties as assigned


€ A high school degree is required, along with a minimum of 18 months of related experience and/or training; or equivalent combination of experience and education.


€ Prior customer service experience.


€ Microsoft Office experience.


€ Oracle experience preferred.


€ Internal applicants must have been in their current position for a minimum of 18 months or get their supervisor approval prior to applying.


Please visit our website at www.clopay.com to learn more about our company. An Equal Opportunity Employer, providing a drug-free work environment.
EOE Male/Female/Disabled/Veteran. We welcome applications from Veterans and the Disabled.




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